Articles in this category I have made a purchase but have not received my download link If you purchased software from our website, you should receive an invoice email and a download link within a few minutes. If you cannot find the email, please check both your SPAM and TRASH folders (g... Can I use your free plug-ins for my commercial audio project? Yes you can: these plug-ins are 100% free, with no limitation of any kind (you just cannot claim that you have created them, or try to sell them). Do you offer educational discounts to students & educators? Yes, we indeed have education discounts for both students and educators: please send us a copy of your student card or any other document that proves that you are a student or teacher, and we will sen... A new major version of the software is available. How can I upgrade without paying the full price? When a new major version of a plug-in or application is available, you are usually eligible to upgrade to the new version for a small fee. Upgrade links are available from the full version download pa... Can I try a demo version before I buy? Yes, demo versions are freely available for download (no registration required), either on the right of each product page, or in the downloads section of this website. It is strongly recommended to do... Can I get an invoice for my purchase? Invoices for purchases made on our website are automatically sent by email upon purchase (email title is [Blue Cat Audio] Invoice). If you cannot find the email, please check both your SPAM and TRASH ... Where is my account? How do I login? There is currently no user area on our website. All the information required to download, install and update the software is sent by email and it does not require that you create a user account. If yo... Can I get a refund? If you purchased software directly from our website in the past 30 days and have a problem with it, yes you can ask for a refund. If you purchased the software from a third party store, please contact... Do I need to enter a VAT ID? What if I do not have a VAT ID? The VAT ID is optional: it is used only by businesses in the European Union (EU), so that they do not get charged VAT upon purchase. If you are an individual, or if your business is not located in the... I live in the EU or the UK, why can't I pay in US Dollars? As a business in the European Union (EU), we have to collect VAT from individuals from the EU (and UK), so you cannot get the USD pricing (that does not include VAT) if you live in the EU. Can I transfer / sell my license to someone else? As explained in our terms and conditions, the license is personal, and we currently do not support license transfers. What do I get when I purchase software from Blue Cat Audio? You buy a personal lifetime license to use the software. If the plug-in exists in different formats and platforms, you get a license for all formats and platforms at the same time. You can install the... I have received a coupon code. How can I use it? The coupon can be entered in your shopping cart on the Blue Cat Audio store. Enter the coupon code and click on the "Update" button to update the price. You can use several coupons on a shopping ca I have purchased your software from a third party reseller. Where can I register my redeem code? You can register your serial number at the following location: https://www.bluecataudio.com/Register/Serial/ The serial number can be used only once. You will then receive your license and download li... I want to pay in US Dollars (USD). Why is the price I have to pay higher than what is displayed on the page? You might have forgotten to choose your currency on our website or javascript is disabled in your web browser. You can choose your favorite currency (USD or EUR) at the bottom of the shopping cart be... How long will I have to wait before I receive my order? Just a few minutes! You should receive your licenses as soon as the payment as been validated. If you have not received your order within a few hours, please contact us. I have lost my registration code, product keys or download links You can retrieve all your licenses (download links and registration keys) here: Product Keys Retrieval